Strategic market planning for public safety technology

Executive leadership across every stage of the public safety workflow.

Public safety technology has never been more powerful, and the scrutiny around it has never been greater. For 20 years, Susan Crandall has helped the companies behind license plate recognition, AI, and real-time platforms anticipate policy shifts, build responsible-use governance, and earn the trust of the agencies and communities they serve.

Susan R. Crandall
Susan R. CrandallPrincipal · Attorney · Former CMO
$445MMAcquisition of Vigilant Solutions by Motorola Solutions, prepared with positioning and messaging Susan led
+300%Marketing-qualified leads after rebuilding marketing into a demand engine
+97%Year-over-year revenue growth from a new eCommerce platform
45%+Year-over-year growth supported by high-profile product launches
Executive leadership at
  • LexisNexis Risk Solutions
  • LexisNexis Legal & Professional
  • Vigilant Solutions
  • DRN
  • Motorola Solutions
  • Rekor Systems
  • Clearview AI
  • LeoSight
Services

Senior leadership, engaged where it matters most.

Engagements are scoped to the stage and needs of the company, from a focused strategy project to an ongoing executive role.

Leadership

Fractional CMO

Executive marketing leadership for stealth, seed, and Series A companies. Strategy, team, budget, martech, and agency partners, built to carry a company from first product to sustainable growth.

Market

Go-to-market and positioning

Positioning, brand, and launch strategy that turns complex platforms into a clear story agencies understand and trust, with marketing and sales aligned as one revenue team.

Product

AI product strategy and governance

Product planning and roadmap strategy for AI and data products, paired with the governance, privacy, and responsible-use frameworks public sector buyers expect.

Policy

Legislative and policy affairs

Policy strategy from a licensed attorney with legislative affairs experience. Engagement with lawmakers and stakeholders in markets where regulation shapes adoption.

Transactions

M&A and exit readiness

Positioning and market narrative that prepares a company for acquisition, plus brand and go-to-market integration after the deal closes.

Governance

Advisory board roles

Board-level perspective on market strategy, risk, and growth for public safety and govtech companies and their investors.

Experience

Twenty years inside the agency workflow.

Two decades leading marketing, product, and policy for technology used at every stage of public safety work.

  1. From call to closure

    Global marketing for the software enterprise that spans the agency workflow.

    Motorola Solutions
  2. Real-time awareness

    Rebrand and go-to-market for a real-time public safety platform.

    LeoSight
  3. Detection and data

    Marketing and legislative affairs for the market leaders in license plate recognition.

    Vigilant Solutions · DRN · Motorola Solutions · Rekor Systems
  4. Investigation

    Brand, demand, and customer programs for AI and data investigative tools.

    Clearview AI · LexisNexis Risk Solutions
  5. Policy and oversight

    Legislative affairs and trust messaging where privacy and policy shape every purchase.

    Across all engagements
About the principal

Susan R. Crandall

In public safety technology, trust, privacy, and policy shape every buying decision. Strategy has to account for all three.

Susan Crandall founded FiveOh Group to give public safety technology companies the kind of senior counsel that is hard to find in one person: a marketing executive, a product strategist, and a licensed attorney with legislative affairs experience.

She has served as Chief Marketing Officer at LeoSight, Clearview AI, and Rekor Systems. At Vigilant Solutions and DRN she led marketing and legislative affairs through the companies' $445MM acquisition by Motorola Solutions, then led global marketing for Motorola's Software Enterprise division. Earlier, she spent more than a decade in leadership roles across two LexisNexis divisions: LexisNexis Risk Solutions, in government and public safety marketing and global brand, and LexisNexis Legal & Professional, in government market strategy and law enforcement publications, online and in print.

She builds marketing organizations from the ground up, runs marketing and sales as one team, and turns complex AI and data platforms into stories agencies understand and trust.

Contact

Let's talk about what's next for your company.

Whether you are preparing a launch, entering the public sector, navigating policy, or planning an exit, start with a conversation.

Based in
Charlottesville, Virginia
© 2026 FiveOh Group, LLC Strategic Market Planning